Product Owner Jobs in West Chicago IL \ Job Recruiters

Posted: 10/14/2024 Job Number: z5G7h3l6a1kMvyS65NP3c_FkE4b97UeVjvV-yVCWXh0= Pay Rate: 55-N/A Hourly USD

Job Description

Position: Product Owner
Location: Chicago, IL (Hybrid)
Duration: 6 Months with EXT

Key responsibilities:

As a Product Owner, your mission is to improve the customer and employee experience while delivering innovative solutions through technology and process enhancements in the Customer Contact Centers.
You will be working with cross-functional, motivated teams on highly visible and valuable projects. Serve as thought leader for business processes, developing forward-thinking functionality that promote efficiency and productivity.
Function as a product owner for Customer Contact Center products.
Develop and maintain subject matter expertise in all product aspects including policies and procedures, NPS, and optimization initiatives.
Understand the current business processes and define future state process.
Execute key aspects of projects and programs by supporting the entire product lifecycle, including writing detailed business requirements; participating in agile rituals; analyzing data to ensure product features are aligned with objectives; working with user experience (UX) to ensure story intent; working with development (IT) and testing (QA) teams to understand the boundaries of a story; contributing to the overall definition of strategy and scope, including working with business stakeholders to understand the goals; and identifying and sharing opportunities for improvement across product and process.
Define, document, and test real-world business use cases for the features and workflow with cross functional teams and business stakeholders (Contact Centers, Digital Products, UX, Technology, Training, Operations, Customer Experience,
Marketing, Loyalty, Sales, and more). Identifies opportunities for improvement across product, process, and team
Manage projects, develop project plans and monitor performance.
Communicate effectively with stakeholders and partners throughout the project. Proactively identify and manage interdependencies and risks
Ensure that new processes/innovation are successfully passed to training and change management partners to drive successful adoption
Leverage customer and employee insights to make data-driven, customer-centric decisions

Required Skills :

2-4 years of product owner experience. Understanding of business analysis or industrial engineering or information technology related fields
Experience creating and writing detailed business requirements
Excellent written and verbal communication skills
Strong working knowledge of customer and employee service flows
Strong project management and problem resolution skills
Ability to adapt to changing business environment and priorities
Ability to grow as a subject matter expert
Competency in Microsoft applications including Word, Excel, and Outlook.
A track record of following through on commitments.
Strong organizational and time management skills.
BS/BA degree required

Apply Now:

Apply Later

Share This Job:

Apply Online

Share This Job:

Related Jobs:

About West Chicago, IL

Ready to take your career to the next level? Explore job opportunities in the vibrant area surrounding West Chicago, Illinois! Nestled in the heart of DuPage County, this thriving region offers a perfect blend of urban amenities and suburban charm. From the renowned Cantigny Park to the bustling Oakbrook Center shopping district, there is no shortage of attractions to enjoy after work hours. With easy access to the prestigious Illinois Technology and Research Corridor, job seekers in West Chicago can tap into a diverse range of industries and growth opportunities. Discover the vibrant art scene at the Cleve Carney Museum of Art and enjoy a show at the historic Arcada Theatre. Home to professional sports teams like the Chicago Bears and the Bulls, this area has something for everyone. Come for the career prospects, stay for the unique culture and irresistible charm of West Chicago!