Desktop Support
Fort Worth, TX 76120 United States
Job Description
Role: Desktop Support
Duration: 12 months
Onsite- Dallas fort -worth,TX
Responsibilities:
- Walk-up queue ticket management.
- Managing inventory of computer equipment and peripherals used at the Walk-Up Desk.
- Windows and MacBook troubleshooting.
- Troubleshoot, reset, and prepare iPads for redeployment.
- Loaner equipment deployment.
- Laptop and Desktop warranty calls.
- Answer user's IT questions.
- Deliver friendly excellent customer service.
- Assist with other related tasks where needed.
Technical Expertise Required:
- Proven hands-on experience in troubleshooting.
- Windows 10/11 and Mac operating systems and Microsoft 365 ecosystem
- iPad troubleshooting
- Knowledge of asset management.
- Computer hardware troubleshooting
- Mac OS & iOS devices
Tools & Systems Experience:
- Proficiency with Remedy, ServiceNow, Active Directory, SCCM and Intune.
- Working knowledge of the Microsoft O365 suite including, OneDrive, Teams, and SharePoint.
- Experience with documentation and ticket management systems