End User support Analyst Jobs in Arlington IL \ Job Recruiters

Posted: 09/16/2024 Job Number: z5G7h3l6a1kMvyS65NP3cxxnWEzDVnikAE6qi17zsds= Pay Rate: N/A Hourly USD

Job Description

Position: End User support Analyst Location: Arlington Heights, IL (Onsite) Duration: 9 Months with EXT Shift: 3rd shift - 3:30pm - 12:00am CST
Member of the 7X24 Unimatic (Unisys) Coverage team. Candidate will be assigned to second shift. Rotating days off, including weekends and holidays. All training is OJT.

What days will be in-office: Rotating day off schedule includes weekends and holidays.
What shift (if applicable)/Start Time: 3rd shift - 3:30pm - 12:00am CST

Top 3 skill sets required for this role:

1. Attention to detail / ability to work under pressure
2. Previous level 2 application and/or mainframe support
3. Service desk / incident ticket processing

Responsibilities:

Under minimal supervision provides mainframe system information (level 2) technical support and operation to the end user community.
Troubleshoots and resolves hardware, software and user problems as they arise.
Manages incidents (tickets) from beginning to end.
Participates in the resolution of chronic problems and/or other technical projects as assigned.

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About Arlington, IL

Discover exciting job opportunities in and around Arlington Heights, Illinois! This vibrant suburban area offers a perfect blend of urban amenities and small-town charm, making it the ideal place to grow your career. With easy access to Chicago just a short train ride away, Arlington Heights boasts a thriving arts scene, including the Arlington Heights Historical Museum and Metropolis Performing Arts Centre. Indulge in the local cuisine, from classic deep-dish pizza to trendy gastropubs. Enjoy outdoor activities at majestic parks like Arlington Ridge Center and Lake Arlington, or catch a game at the renowned Arlington Park Racetrack. Embrace the unique culture and endless possibilities for professional growth in Arlington Heights – your next career opportunity awaits here!