Field Service Technician - fort-worth TX (Onsite)
Fort Worth, TX 76120 United States
Job Description
Shift: Sunday through Wednesday, 9:30 am - 8 pm (4-day work week)
Field Service Technician
Dallas fort-worth TX (Onsite)
Type: 32+ months contract (Long-term)
SUMMARY
- Under general supervision, provides moderately complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs.
- Coordinates the installation, maintenance, and support required to maintain a variety of computer equipment.
PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following :)
- Consults with the Manager or Lead to review the feasibility of systems requests from client departments.
- Perform installations, preventive maintenance, testing, and repair of PCs and peripheral equipment at the customer site.
- Troubleshoots moderately complex problems with hardware and software.
- Prepares and responds to trouble tickets on issues such as equipment failure, repair, and documents issues related to each ticket analyzes equipment.
- Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
- Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.
MINIMUM REQUIREMENTS
- Completion of high school curriculum or equivalent.
- Completion of formal education in computer operations and repair.
- Three (3) years of experience in computer operations including one (1) year of computer maintenance.
- Any equivalent combination of education and/or experience may be substituted for the above.
- Possession of a valid class C driver's license.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the capabilities, limitations, and general characteristics of personal computers.
- Knowledge of Desktop Operating Systems.
- Knowledge of network servers and cabling standards.
- Skill in the installation, configuration and repair of computers, system servers, networks (LAN/WAN), peripheral equipment and related software systems.
- Ability to communicate clearly and effectively, both written and orally, and to maintain harmonious internal and external working relationships.
- Ability to be on call via cell phone or other department-defined method.
- Ability to pass a medical physical.
- Ability to pass a security check
- Possess a valid Texas driver’s license
- Ability to work various shifts, including weekends and holidays
DESIRABLE
- Experience in Microsoft network operating systems.
- Experience with Windows 7 operating systems.
- MCP, MCSE, or A+ certification.