NOC Engineer
Tempe, AZ 85284 United States
Job Description
- The Level 1 Network Operations is responsible for monitoring network devices, triaging trouble tickets, and providing initial troubleshooting to ensure network stability and performance.
- The ideal candidate will possess strong analytical skills, excellent communication abilities, and a fundamental understanding of network systems and protocols.
- Monitor Network Devices: Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.
- Triage Trouble Tickets: Receive and categorize trouble tickets based on priority and severity. Determine the appropriate course of action and escalate issues as needed.
- Initial Troubleshooting: Perform preliminary troubleshooting of network issues to identify and resolve problems. Utilize diagnostic tools to gather data and analyze network performance.
- Incident Response: Respond to network incidents promptly to minimize downtime and ensure quick resolution. Follow established incident response procedures.
- Documentation: Maintain detailed documentation of network issues, troubleshooting steps, and resolutions. Update network diagrams and inventory records as required.
- Communication: Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions. Provide clear and concise updates on ticket status.
- Collaboration: Work closely with Level 2 and Level 3 support teams to escalate complex issues and collaborate on problem resolution.
- Compliance: Adhere to company policies, industry regulations, and best practices for network operations and security.
- Education: Associates degree in Information Technology, Computer Science, or related field preferred. Equivalent work experience will be considered.
- Experience: 0-2 years of experience in network operations, IT support, or related roles.
- Technical Skills: Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.), network hardware, and monitoring tools. Familiarity with common operating systems and network security practices.
- Certifications: CompTIA Network+, CCNA, or other relevant certifications are a plus.
- Soft Skills: Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Availability: Willingness to work in shifts, including nights, weekends, and holidays as required.
- Office-based position only
- - Shift work may be required to ensure 24/7 network monitoring and support.
- Ability to sit or stand for extended periods.
- Occasional lifting of equipment up to 25 pounds.