Problem Management analyst
Houston, TX 77082 United States
Job Description
- TSM
- ServiceNow
- Problem Management
- Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.
- The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident.
- Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.
- Possibility of extension and maybe conversion, but not guaranteed.
- Please focus on candidates legally authorized to work in the United States for any employer without sponsorship.
- The selected candidate will work Hybrid. The hiring manager will also conduct video interviews.
- Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
- IT Service Management (ITSM) experience is a must - preferably IT Problem Management.
- Strong analytical and communication skills are required.
- ITILv4 certification is a plus.
- Experience with process, policy and metric development is a plus.
- Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycle is a plus.
- Experience with ServiceNow is a plus.